Privacy Policy

1. Introduction

Tailsight, Inc. ("the Company," "we," "us," or "our") operates gotailsight.com and the Tailsight AI maintenance scheduling platform, together called the "Service." The platform reads fleet maintenance records, aircraft operational data, and flight schedules submitted by airline operators and MRO teams, then generates maintenance schedules, identifies airworthiness directive deadlines, and supports planning decisions.

This Privacy Policy describes the personal information and operational data we collect, how we use it, and your available choices. It covers information collected through the Service and through direct communications.

We are located at 50 Liberty Drive, Suite 400, Boston, MA 02210. Contact us at [email protected].

2. Information Collected

2.1 Information You Provide

We collect information you submit directly, including:

• Contact details (name, email, phone) from inquiry forms, early access applications, or communications;
• Company and operational details you choose to share, including airline, fleet size, role, and scheduling tools;
• Messages you send to us.

2.2 Information Collected Automatically

When you visit gotailsight.com, we collect limited technical information automatically:

• IP address and approximate city or region;
• Browser, operating system, and device class;
• Pages visited, referring URLs, time;
• Cookies and similar identifiers (Section 5).

2.3 Children's Data

gotailsight.com is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided information, contact [email protected] and we will delete it.

2.4 Customer Operational Data

Customers may submit fleet and maintenance data, including aircraft registration identifiers, maintenance logs, component tracking entries, airworthiness directive and service bulletin references, maintenance intervals and check windows, parts inventory and lead times, and flight schedules. The account holder submits this data, which we process on the customer's behalf to generate scheduling outputs. We do not treat it as personal information about individuals unless it incidentally includes maintenance personnel contact details.

We do not use customer-submitted fleet or operational data to train AI or machine learning models without the account holder's explicit written consent. We process it only to produce the scheduling outputs, compliance reports, and planning materials requested by the customer's account.

3. Information Use

We use collected information to:

• Answer inquiries and provide requested Service information;
• Operate, maintain, and improve the Service and scheduling engine;
• Process early-access applications and onboard customers;
• Send service updates and marketing communications where permitted by law;
• Detect, investigate, and prevent fraud or abuse;
• Meet legal obligations.

We do not sell personal information for monetary value. If state law treats an advertising arrangement as a "sale" or "share," see the applicable state section below.

4. Information Sharing

We share personal information only with:

• Service providers working for us, including cloud hosting, email delivery, and analytics providers, under confidentiality terms limiting data use;
• Authorities when required by law or to protect rights, safety, or property;
• A successor in a merger, acquisition, or asset sale, subject to this Policy.

We do not sell personal information to third parties. We share customer operational data, including fleet records and maintenance logs, only as needed to operate the Service for the customer.

5. Cookies and Tracking

We use cookies and similar technologies to run the site, remember preferences, and measure use. See our Cookie Policy for details and choices.

6. Data Retention

We retain personal information as needed for the purposes in this Policy, legal or accounting duties, and dispute resolution. Inactive marketing contacts are purged after 24 months. Server access logs remain for 90 days, then are aggregated and anonymised.

We retain customer operational data during the active subscription and for 90 days after closure so customers can export it, then delete it. Customers may request earlier deletion at [email protected].

7. Security

We use administrative, technical, and physical safeguards intended to protect personal and customer operational data, including encryption in transit and at rest, per-tenant isolation, least-privilege access, and audit logs for schedule changes. No system is perfectly secure, so absolute security cannot be guaranteed.

8. Your General Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete information and limit certain processing. Email requests to [email protected]. We respond within the period required by applicable law.

9. Massachusetts Residents

Massachusetts currently has no comprehensive consumer privacy statute. As a policy, the Company extends these baseline rights to all U.S. residents, regardless of state.

9.1 Baseline Rights

• Right to Know: request the categories of personal information we have collected about you.
• Right to Delete: request deletion of personal information you have provided.
• Right to Correct: request correction of inaccurate personal information.
• Right to Opt Out of Marketing: unsubscribe from marketing emails or opt out via the link in each marketing message.

9.2 How to Exercise

Email [email protected] with your request and enough detail to verify your identity. We respond within 45 days.

9.3 Sector-Specific Rights

If you are protected by federal sector laws (such as HIPAA, GLBA, or FERPA), those laws may give you additional rights with respect to data covered by them.

9.4 California Visitors

If you are a California resident visiting from another state, you may also exercise the rights granted under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), including the right to know, the right to delete, the right to correct, and the right to opt out of sale or sharing. We do not sell personal information and do not "share" personal information for cross-context behavioral advertising.

To submit a CCPA / CPRA request, email [email protected] with the subject line "California Privacy Request."

10. Policy Changes

We may revise this Policy periodically. Material changes will receive a new "Last updated" date and, where appropriate, notice on the Service.

11. Contact

Send questions, requests, or complaints to: